Here you can find your answer related to our Online Shop and Company’s Policies. Depending on your situation, you may wish to contact us for further information or advice. In that case, please fill out our Contact form.
Placing an order
Follow this step-by-step shopping instructions
- When you have found a Product on our Website you would like to buy, please click on the button labelled “Add to cart”. This will add your Product to a virtual “Shopping Cart”.
- To change what’s in your virtual shopping cart at any time, click on the Cart button in the upper right hand corner which will lead you to your virtual shopping cart where you can View / Edit quantity / Delete / Apply coupon.
- To remove a Product from your virtual shopping cart, click on the button labelled “X” by the product.
- To add more Products to your virtual shopping cart, Go back to our online shop and carry on with your shopping.
- To pay for the Products in your virtual shopping cart at any time, click the button labelled ”Checkout”.
- When you click the “Checkout” button, you will be asked to provide various information necessary to process your order and deliver the Product(s) to you.
- PLEASE NOTE: online promotions may differ from in store pricing.
Order status
You should have received an order confirmation email shortly after your order was placed. Please check your SPAM folder, otherwise send us an email to info@med-foods.co.nz
All stock online is available in our stores, however not all stock in store is available online. If you have seen an item in-store which does not appear online, please email or call us and we can check availability. You can place orders by emailing our Team using our contact form.
We will endeavour to process & deliver your order within two to three business days, and a little longer for rural deliveries. Please note, we are unable to deliver to Post Office boxes. Any orders placed on weekends or public holidays will be processed within the next two business days.
Orders received after midday will be dispatched the next working day; orders received on Saturdays and Sundays will also be dispatched within the next two business days, excluding stock on back order.
During December, and generally holidays periods, when we experience an high volume of orders, please allow additional days in transit for delivery. If there is a significant delay with your order, we will contact you via email or telephone.
When your order has been dispatched for delivery, we will send you a confirmation email containing your tracking number(s).
Please note: once your order is collected by our courier, we have no control over it. Any enquiry about your delivery need to be directed to the courier. Please also keep in mind that orders can be held up due to busy sales periods or public holidays.
See our full Shipping Policy here.
Payment
If your PC is running an outdated version of Windows, payment fields in our Online shop may appear unavailable. If you are browsing our shop from Windows Explorer browser, try to switch to another browser (Mozilla Firefox or Google Chrome) or refresh your current browser.
We guarantee a safe and secure shopping experience online, secured by Stripe Payment Gateway for its online credit card transactions.
Shipping and delivery
We are only able to deliver orders within New Zealand.
Kindly note that to be able to purchase and complete a payment from overseas, you will have to enter a New Zealand billing address. Also, don’t forget to provide a current email address in case we have to get in touch with you.
If your order is damaged or lost, please contact us within 24h. We highly recommend to take pictures and save all packaging materials and damaged goods.
See our full Shipping Policy here.
Order tracking
Once you click on “Place Order Now”, your order begins processing and cannot be changed or cancelled. By clicking ‘Place order’, you confirm that you have read and understood The Mediterranean Food Company Terms & Conditions.
Once your order has been dispatched for delivery, we will send you a confirmation email which contains your order tracking number.
If you have made an error with your address, please have your order number ready and contact us immediately, as we may be able to correct this at our warehouse before your order is shipped.
Returns
If the goods are faulty we will meet our obligations under the Consumers Guarantee Act. If you would like to return a faulty item, please contact us at info@med-foods.co.nz within 24 hours of receiving the item, including a photo if the fault is visible.
You will need to return the item to us for inspection and we will organise a replacement (or credit) for you as per our obligations under the Consumer Guarantees Act. You will need to provide proof of purchase.
We are unable to offer change of mind refunds or refunds/exchanges on undamaged products. Once an order has been placed, you cannot cancel it. For this reason, any exchanges will be at our discretion and at your own cost. The returned, undamaged product must be in its original packaging and intact before a credit note is issued. The item must be returned within 7 working days from delivery for a credit note to be issued – this policy is strictly enforced.